Set payment issues, such as declined or incomplete transactions

If you have problems paying for Google products, you might demand to set a problem with your payments profile.

Discover the outcome you lot're experiencing below:

"Your transaction cannot be completed"

A variety of different situations may trigger this message. Try these suggestions to resolve the result:

  • If this message is followed by instructions for submitting additional information to u.s.a., delight practise then. The other steps listed are unlikely to resolve this issue.
  • Check whether the billing address for your payment method (such as a credit card) matches the address recorded in your Google payments center settings. If they don't match, update your address in your Google payments center, and effort the transaction over again.
  • Try using a Google Play gift card to complete the transaction.
  • Attempt using the all-time interface for your computing device:
    • If you're using a desktop computer, try the transaction using the Google product'southward website.
    • If you're using a mobile device, try using the product'south mobile app (if an app is bachelor).
  • If you're using guest checkout when the error occurred:
    • Endeavour signing in to an existing Google account and placing the gild once more.
    • Try creating a new Google account if yous don't already have one and visiting the Google Store to endeavour the transaction once again.

"Unable to complete transaction: Expired carte"

Bank check to meet if your payment method is upwards to date. If it isn't, update information technology in the Payments center.

"Unable to complete transaction. Please apply another form of payment."

Note: These steps likewise apply if you run into the error message "Your payment didn't become through. Please try a different payment method or try again afterward."

Try the following:

  1. Cheque to come across if your payment method is upwards to date. If it isn't, update it in the Payments heart, and then try your buy again.
  2. Make certain you have enough money in your business relationship for the purchase.
  3. If you lot're yet having problems, contact your bank to see if there's a problem with your account.
  4. Try making the purchase again with a unlike payment method.

"Your payment was declined due to an consequence with your account"

If yous see this message, it might exist because:

  • We saw a suspicious transaction on your payments profile.
  • We need a fiddling more information to protect your business relationship against fraud.
  • We need a fiddling more than information to comply with EU law (European customers only).

To fix the issue, endeavour the post-obit:

  1. Go to the Payments center.
  2. Take action on any errors or requests in the payments center.
    1. Y'all might need to verify your identity before y'all can buy annihilation through your Google Account.
  3. Make sure your proper name, accost, and payment information are upward to appointment.

"Unable to process payment: Low carte du jour balance"

Yous might not have enough funds in your account to brand the payment. Bank check your business relationship balance or contact your banking concern.

Ineligible or unavailable credit or debit card

Menu is grayed out & says "verify on pay.google.com"

Your bill of fare was reported equally stolen. Yous must verify the carte before you can utilize information technology over again:

  1. Get to pay.google.com and sign in to your account.
    1. If y'all have multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenCharge card.
  4. Inside 2 days, yous'll observe a temporary charge on your card argument along with an eight-digit code.
  5. To complete verification, go to pay.google.com and enter the viii-digit code.

If you try to verify the payment method again:

  1. Confirm which carte du jour you want to verify.
  2. Check how long ago you tried to verify your card.
    • If less than 2 days: Wait upward to 2 days.
    • If more than 2 days: Cheque your card statement. Y'all should find a temporary charge from Google called "GOOGLE TEST," with an 8-digit code.

Card is grayed out & says "card is ineligible"

Y'all can't use this card for this purchase. Try to make the purchase once again with a different card.

If the bill of fare y'all want to use isn't listed, follow the on-screen instructions to add a new carte du jour.

Closed payments profile

Learn more about what to do if you temporarily or permanently closed your payments profile.

If y'all're still having trouble, contact back up.

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